Are you an authorized dealer?
While we supply watches with original Manufacturer paper Certificates or Cards, we are not Authorized Dealer ourselves and cannot speak on the Manufacturer's warranty. However, we source our timepiece inventory in the US and worldwide and present them in unworn condition or preowned if mentioned.
Are your products Authentic?
All products sold on JGwatchco.com are 100% authentic and guaranteed. JG Watch Co. purchases its inventory via authorized dealers or respected industry wholesalers/distributors.
How / Where do you get our timepieces?
We source our timepiece inventory in the US and worldwide via authorized dealers or respected industry wholesalers/distributors.
Are your products brand new?
What does "unworn" mean?
Yes, our products are Brand new unless mentioned preowned. “Unworn” means the watch has never been worn (New Condition).
Do you buy watches?
Yes, we buy pre-owned luxury watches for cash. See our Sell page for more details.
Do your watches come with a warranty?
Yes, JG Watch Co. one (1) Year Limited Warranty covers the mechanical functions of your automatic watch, including (but not limited to) running fast/slow or inexplicably stop functioning. Our Customers have a full one (1) year from the date of purchase to send it back for servicing. This warranty applies only to watches purchased from the JG Watch Co. website. JG watch Co. does not make any representations on behalf of any watch manufacturer. The warranty JG watch Co. offers is comparable to any manufacturer’s warranty apart from where the service will be performed. Evidence of abuse above the factory specified tolerances will void this warranty. All of our watches have met the manufacturer’s water resistance specifications. Keeping the watch crown closed will maintain this water resistance and prevent damage to the movement. This warranty excludes any water damage due to loose and/or open crown and damage to the crystal due to regular wear. We do not offer replacement of quartz watch batteries under this warranty.
Do you offer services/repairs for your watches?
Yes, Luxury watches deserve special attention, expert care, and regular maintenance to keep them running smoothly and looking their best for generations to come. We invite you to send your luxury Timepiece in so that we can have our specialized watchmaker service your watch. Our expert watchmakers are equipped with the state-of-the-art equipment, professional skills, and the experience that your luxury watches deserve. Feel free to contact us.
What is your return policy?
Items eligible for refund
1) We offer a 100% money-back guarantee. We accept returns within a 24-hour window from the time of delivery if the watch is not as described or misrepresented in any way.
2) The watch is defective or damaged.
Items not eligible for a refund
1) Items that were worn or damaged.
2) Requested Items/ Sourced Specific Timepieces.
What countries will you ship to?
We ship domestically and internationally; we will inform you immediately if we cannot ship to your country for any reason.
Do we offer financing?
Yes, Affirm: Is a third-party financing program for up to $17,500.
